The most basic definition of an A3 would be a P-D-C-A storyboard or report, reflecting Toyota’s way of capturing the PDCA process on one sheet of paper. But the broader notion of the A3 as a process–embodying the way of thinking represented in the format–captures the heart of lean management. In this context, an A3 document structures effective and efficient dialogue that fosters understanding followed by the opportunity for deep agreement. The action plan template helps us define the who, what, when, where, and how of our plan on one page. It also helps track progress and highlight problems so action can be taken.
- Basic types of A3 stories and how the format differs for each
- Role that A3 plays in the process for gaining alignment with the stakeholders in a problem situation and seeking their agreement to proceed with the countermeasures or improvements being proposed
- Ways that A3 functions as a change management tool, a general management tool, a human development tool and a knowledge sharing tool